SoldPulse (“we”, “us”) runs the SoldPulse website and app. We collect only what's needed to run the service, we don't sell your data, and we don't use advertising or third-party tracking.
What we collect
When you create an account
- Your username and password. We never store the password itself, only a secure one-way hash of it.
- Optional details you choose to give: first and last name, email address and country.
- Your plan, and your account's status (for example, pending approval or active).
What you save in the app
Tracked products, favourites, saved searches with your ratings and notes, product folders, sellers you watch and your notes on them, listing templates, images you upload, feedback you send us, and your saved preferences.
How you use the app
- A record of which app pages you open (one entry per page view, while you're logged in), so we can see which features are used.
- Daily counts of your eBay lookups and AI actions, to apply your plan's limits.
- Your IP address, held briefly in memory only (not saved to our database) to rate-limit log-in and sign-up attempts.
Cookies and your browser
We use a single, essential log-in cookie: HTTP-only, and valid for up to 30 days. We also save your theme and sidebar choice in your own browser's storage. We don't use analytics, advertising or tracking cookies, so there's no cookie banner.
The free tools
The free fee calculator and seasonal calendar need no account. The calculations run in your browser, and we don't store what you type.
Why we use it
- To provide the service you signed up for: your account, your saved data, and your plan's features and limits.
- To keep it secure: log-in protection, rate limiting and abuse prevention.
- To improve it: knowing which features are used.
- To contact you about your account, for example when it's approved. We don't send marketing email without your consent.
Who we share it with
Only with the service providers that help us run SoldPulse, and only what each one needs:
- Supabase: hosts our database.
- Our hosting provider: runs the servers the app is served from.
- Groq: when you use an AI feature, the product titles, keywords or listing details you ask it to work on are sent to Groq to generate the result. Your name and email aren't included.
- Our email provider: sends account emails to your email address.
- Paddle: our reseller and Merchant of Record, which processes payments for paid plans. Paddle collects your payment details directly; we never see or store your full card number. See Paddle's privacy notice.
- Google Fonts: our pages load fonts from Google, which receives your IP address when your browser requests them.
- eBay: searches and lookups you run are sent to eBay's API from our servers, without your name or email.
We may also disclose data if the law requires it, or to protect our users or the service. We never sell your personal data.
How long we keep it
We keep your account data for as long as your account is open. When you ask us to delete your account, we delete your personal data and saved content, except anything we have to keep by law (for example, payment records, which Paddle holds). Log-in sessions expire after 30 days.
Your rights
Depending on where you live (including under the UK and EU GDPR and California law), you can ask to access, correct, export or delete your personal data, or object to how we use it. Email support@soldpulse.com and we'll respond within 30 days. You can also complain to your local data protection authority.
International transfers
Our providers may process data in countries other than yours. Where the law requires it, we rely on appropriate safeguards for those transfers.
Children
SoldPulse is for adults running a selling business and isn't meant for anyone under 18.
Changes
If we change this policy in a significant way, we'll tell account holders before the change takes effect. The date at the top shows when it was last updated.
Contact
Privacy questions or requests: support@soldpulse.com.